Alumni Achievements
Up one level- Eileen Otis publishes "Beyond the Industrial Paradigm: Market-Embedded Labor and the Gender Organization of Global Service Work in China"
- Eileen Otis (Ph.D. 2003) has published a new article based on her dissertation research. This article examines how local consumer markets impact staff-customer relationships. Are relationships and interactions between staffs and customers influenced by gender and local communities and markets? Why, in service work, such as hospitality services where women constitute the majority of the workforce, do workers display different gender norms or organize customer relations differently in different settings?